As an NDIS service provider, Advice Care in Mickleham, Victoria, Australia, would likely operate based on a set of guiding principles designed to deliver high-quality, person-centered support to individuals with disabilities.

At Advice Care, we acknowledge the Australian Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land and pay respects to those ancestors, elders and descendants past, present and future. We acknowledge the traditional custodians of the lands across Victoria, where our services are located. The traditional custodians of our office are the Wurundjeri people. We honour and acknowledge them and their land.

Clear Communication: Advice Care maintains open, honest communication with participants and families, explaining service options, NDIS processes, and costs transparently.

Being Accountable: Advice Care commits to accountability, ensuring participants and families can trust in the consistency and integrity of the support provided.

Protecting Participant Rights: Advice Care upholds participants’ rights to privacy, dignity, and safety, advocating for individuals within the NDIS system and beyond.

Empowering Voice and Choice: Participants are encouraged to voice their opinions, and Advice Care ensures their feedback and grievances are taken seriously and resolved fairly.

Adaptable Services: Recognizing that needs can change, Advice Care offers flexible services that adapt to each participant’s evolving requirements, whether it’s through modifications to service delivery or through customized support plans.

Crisis and Immediate Support: In addition to routine services, participants have access to additional support during urgent or crisis situations, ensuring a reliable support network.

Building Life Skills: Through targeted programs and training, Advice Care supports participants in developing essential life skills that foster independence and self-reliance.

Community Participation: The provider encourages social inclusion and helps participants engage with their communities, building confidence and fostering social connections.

Maintaining High Standards: As a registered NDIS provider, Advice Care adheres to stringent standards of care and regulatory compliance, ensuring participants receive safe, high-quality support.

Continuous Improvement: Implementing a framework for continuous improvement allows the provider to refine service delivery, adapt to evolving participant needs, and incorporate feedback for growth.

Respecting Individual Preferences: Advice Care prioritizes each participant’s unique needs, goals, and preferences, ensuring that services are customized to support personal choices and independence.

Empowering Participants: Encouraging and empowering participants to take charge of their plans and decision-making is central. Participants are guided to make informed choices and actively shape their journey toward their goals.

Fostering Inclusivity: Advice Care values diversity and strives to create an inclusive environment where all individuals feel respected, supported, and empowered, regardless of their background, ethnicity, or cultural heritage for people with disabilities.

Cultural Sensitivity: Special attention is given to cultural needs and values, with a focus on supporting Aboriginal and Torres Strait Islander participants, people with disabilities from culturally and linguistically diverse backgrounds, and those with unique support needs.

Advice Care work to promote justice and fairness by ensuring equity, participation and access for people with disability.

we use the best and use evidence-based finding to support continuous improvement with technology to make better life for people with disabilities.

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