NDIS Participant Rights
Advice Care respects participant rights, choice, control, dignity, privacy and safety. We support participants to be heard, informed and involved in decisions about their support.
Your Rights as an NDIS Participant
Every NDIS participant has the right to receive support that is safe, respectful and focused on their needs and goals. At Advice Care, we believe participants should be treated with dignity and supported to make choices about their life, services and daily routines.
Participant rights include the right to privacy, respect, clear information, safe support, fair treatment, cultural respect, choice and control, and the right to speak up if something is not right. These rights are important because disability support should never take away a person’s voice or independence.
Advice Care works with participants, families, carers and support coordinators where consent is provided. We aim to make sure participants understand their supports, feel included in planning and know how to give feedback or make a complaint.
Choice and Control
Participants have the right to make choices about their supports, routines and goals.
Support PlanningRespect and Dignity
Participants must be treated with respect, kindness, patience and dignity.
About Advice CarePrivacy and Consent
Participants have the right to privacy and control over personal information.
Privacy and ConsentSafe Support
Participants have the right to receive support in a safe and suitable environment.
Incident ManagementFeedback and Complaints
Participants can give feedback or make a complaint without fear of unfair treatment.
Complaints and FeedbackCultural Respect
Participants have the right to have their culture, values and beliefs respected.
Our ServicesIndependence
Participants should be supported to build confidence and independence where possible.
Life SkillsFair Treatment
Participants have the right to fair, respectful and non-discriminatory support.
Contact UsChoice, Control and Informed Decisions
Choice and control are important parts of the NDIS. Participants should be involved in decisions about their supports, goals, service times, support workers, routines and how services are delivered where possible.
Advice Care supports participants to understand their options and make informed decisions. This may include explaining support choices in simple language, involving trusted family members where consent is provided, and checking that the participant understands what is being planned.
- You can ask questions about your supports
- You can be involved in your support plan
- You can say what is working and what is not working
- You can request changes where suitable
- You can choose who is involved in your support planning
Your Voice Matters
Advice Care supports participants to speak up, make choices and stay involved in decisions about their life and supports.
Speak With Our TeamHow Advice Care Protects Participant Rights
Advice Care aims to protect participant rights through respectful communication, support planning, worker training, privacy processes, feedback pathways and safe service delivery. We believe rights should be part of everyday support, not only written in documents.
Listening First
We listen to participants and support networks before planning services.
Support Planning
We aim to plan supports around goals, needs, routines, risks and preferences.
Privacy Protection
We treat participant information with care and respect confidentiality.
Complaint Pathways
Participants can raise concerns, complaints or feedback about services.
Respectful Workers
Workers are expected to provide support with dignity, safety and respect.
Continuous Improvement
We use feedback and incidents to improve services and reduce future risks.
Respect, Privacy and Dignity in Daily Support
Participant rights apply to all types of support. Whether a participant receives personal care, transport, household tasks, community participation, nursing, social work or life skills support, they must be treated with respect and dignity.
Privacy is especially important during personal care, health-related supports, home visits and discussions about personal information. Advice Care aims to protect privacy by only sharing information where needed, with consent, or where required for safety or legal reasons.
Dignity means supporting people in a way that does not shame, rush, ignore or disrespect them. It means workers should communicate politely, listen carefully and support the participant’s comfort and preferences wherever possible.
If a participant feels uncomfortable, unsafe or unheard, they have the right to raise concerns. Advice Care encourages participants, families and support coordinators to speak up early so concerns can be reviewed and addressed.
Have a Question About Your Rights?
Contact Advice Care if you want to ask about participant rights, feedback, complaints or service planning.
Contact Advice CareFrequently Asked Questions
What rights do NDIS participants have?
NDIS participants have the right to choice, control, dignity, privacy, safe support, respectful treatment, clear information, feedback and complaints.
Can I make choices about my support?
Yes. Participants should be involved in decisions about their supports, goals, routines and service arrangements wherever possible.
Can I make a complaint?
Yes. Participants, families, carers and support networks can raise concerns or complaints. Making a complaint should not affect your right to respectful support.
How does Advice Care protect privacy?
Advice Care aims to protect participant information by respecting confidentiality, consent and careful information sharing.