Privacy & Consent
Advice Care respects participant privacy and consent. We handle personal information carefully, respectfully and only for proper support, service and safety purposes.
Our Commitment to Privacy
Advice Care understands that privacy is very important for every NDIS participant. Participants share personal information with us so we can understand their needs, plan safe supports and deliver suitable services. We treat this information with care, respect and confidentiality.
Personal information may include contact details, NDIS plan information, support needs, health information, risk information, communication needs, goals, family contacts and service records. We only collect information that is needed for service delivery, safety, planning, communication, reporting or legal and regulatory requirements.
Advice Care aims to follow privacy principles, participant rights and good NDIS provider practice. We support participants to understand what information is collected, why it is collected, how it may be used and when consent may be needed.
Personal Information
We collect information needed to understand and deliver participant supports.
Support PlanningConsent
We seek consent before sharing information unless safety or legal requirements apply.
Participant RightsConfidentiality
Participant information is handled carefully and only shared when appropriate.
ComplaintsSafe Storage
We aim to store records securely and protect information from misuse or loss.
Contact UsAccess and Correction
Participants may request access to their information or ask for corrections.
Request AccessWhat Information We May Collect
Advice Care may collect information directly from the participant, family members, guardians, carers, support coordinators, health professionals or other service providers where appropriate and with consent where required.
This information helps us understand the participant’s goals, needs, preferences, risks, communication style, health needs and support arrangements. Without the right information, it may be difficult to provide safe and suitable support.
- Participant name, address and contact details
- NDIS plan and support funding information
- Support needs, goals and daily routines
- Health, safety, risk and behaviour information
- Emergency contact and support network details
- Service notes, incident records and communication records
Your Information Matters
We collect information to provide safer, better and more suitable support. We aim to only collect what is needed.
Ask a QuestionHow We Use Information
Advice Care uses participant information to plan, deliver, review and improve supports. Information may also be used for communication, safety, incident management, complaints, audits, reporting and meeting legal or NDIS provider obligations.
Support Delivery
To provide services such as personal care, transport, community access and nursing.
Support Planning
To understand goals, routines, risks, needs and participant preferences.
Communication
To communicate with participants, families and support networks where appropriate.
Safety
To manage risks, incidents, emergencies and participant wellbeing.
Quality Improvement
To improve services, training, communication and support systems.
Compliance
To meet NDIS, legal, audit, reporting and record keeping requirements.
Consent and Information Sharing
Consent means the participant agrees to information being collected, used or shared for a clear purpose. Advice Care will seek consent before sharing personal information with other people or services unless there is a legal, safety or emergency reason to share information.
With consent, Advice Care may share relevant information with support coordinators, family members, carers, guardians, allied health professionals, medical providers, other NDIS providers or emergency services. We aim to share only the information needed for the purpose.
Participants can ask questions before giving consent. They can also request changes to who information is shared with, unless information must be shared for safety, legal or regulatory reasons.
If a participant does not want certain information shared, they should tell Advice Care. We will respect the participant’s wishes where possible, while also considering safety, duty of care and legal obligations.
Your Privacy Rights
Participants have rights regarding their personal information. Advice Care aims to support these rights in a respectful and practical way.
Right to Know
You can ask what information is collected and why it is needed.
Right to Consent
You can be involved in decisions about sharing your information.
Right to Access
You can request access to your personal information where appropriate.
Right to Correction
You can ask us to correct information that is wrong or outdated.
Right to Privacy
Your personal information should be treated with care and confidentiality.
Right to Complain
You can raise a privacy concern or complaint with Advice Care.
Storage and Security
Advice Care aims to store participant records securely. Records may be stored in paper files, electronic systems, email systems or business software used for service delivery and administration.
We aim to protect information from unauthorised access, misuse, loss or disclosure. Workers are expected to follow privacy and confidentiality requirements when handling participant information.
- Secure record keeping where possible
- Limited access to information based on role and need
- Careful handling of emails and documents
- Worker privacy and confidentiality expectations
- Records kept for required legal and service periods
Privacy Concern?
If you are worried about how your information is handled, please contact Advice Care.
Complaints & FeedbackWebsite Privacy
When you use the Advice Care website, we may receive basic website information such as pages visited, enquiry form details, referral form details, email links clicked or contact requests. If you submit a form, we collect the information you provide so we can respond to your enquiry.
Please do not submit sensitive information through a website form unless it is needed for the enquiry or referral. If you are unsure, you can call Advice Care first and ask what information is required.
The Advice Care website may include links to external websites such as the NDIS Commission or other useful services. Advice Care is not responsible for the privacy practices of external websites. You should check their privacy information separately.
If you send information by email or online form, we will use that information to respond to your enquiry, review a referral, provide service information or contact you about support.
Questions About Privacy or Consent?
Contact Advice Care if you want to ask about privacy, consent, access to records or information sharing.
Contact Advice CareFrequently Asked Questions
Why does Advice Care collect personal information?
We collect information to understand participant needs, plan supports, deliver services, manage safety and meet NDIS or legal requirements.
Will Advice Care share my information?
We only share information where needed, with consent where required, or where required for safety, legal, emergency or regulatory reasons.
Can I withdraw consent?
You can ask to withdraw or change consent. Advice Care will consider this request while also meeting safety, legal and service requirements.
Can I complain about privacy?
Yes. You can contact Advice Care if you have a privacy concern or complaint. You may also seek external advice if needed.