NDIS Information Hub
Helpful information for NDIS participants, families, carers and support coordinators. Find simple resources about rights, services, referrals, privacy, complaints and support planning.
Helpful NDIS Information in One Place
The Advice Care Information Hub is designed to help participants, families, carers and support coordinators understand important NDIS service information in simple language.
Here you can find information about participant rights, service agreements, privacy and consent, complaints and feedback, incident management, support planning, NDIS pricing, referrals and participant handbook information.
These resources are general information only. If you need support for your own situation, please contact Advice Care so our team can discuss your needs, location and service availability.
Participant Handbook
Learn about Advice Care services, participant rights, responsibilities and support processes.
Open HandbookParticipant Rights
Understand choice, control, dignity, privacy, safety and respectful support.
Read RightsSupport Planning
Learn how supports are planned around goals, needs, risks and daily routines.
Support PlanningService Agreements
Understand service agreements, responsibilities, fees, changes and cancellations.
Learn MorePrivacy & Consent
Learn how participant information is collected, used, stored and shared.
Privacy InfoComplaints & Feedback
Find out how to give feedback, raise concerns or make a complaint.
Give FeedbackIncident Management
Learn how Advice Care responds to incidents, risks and safety concerns.
Incident InfoNDIS Pricing
Information about pricing arrangements, invoices, cancellations and service costs.
Pricing InfoReferral Resources
Helpful referral information for support coordinators and professionals.
Referral ResourcesFor Participants and Families
NDIS services can sometimes feel difficult to understand. Advice Care wants participants and families to have clear information before support begins. This helps people make informed decisions and feel more confident about their supports.
Participants can use this hub to learn about their rights, how support planning works, what a service agreement may include, how privacy is protected and how to speak up if something is not right.
- Understand your rights and choices
- Learn how services may be planned
- Know how to make complaints or give feedback
- Understand privacy and consent
- Find contact and referral information
Need Help?
Advice Care can explain information in simple language and guide you to the right service page.
Contact Advice CarePopular Advice Care Services
Advice Care provides a range of NDIS supports across Melbourne and nearby suburbs. Service availability may depend on participant needs, plan funding, location and worker availability.
Community Participation
Support to attend activities, appointments and community programs.
Learn MoreSocial Work Services
Support with advocacy, wellbeing, family support and service navigation.
Learn MoreFor Support Coordinators and Referrers
Support coordinators and referrers can use this Information Hub to quickly find important Advice Care service pages. This can help with participant referrals, service matching, support planning and explaining information to families.
A strong referral should include participant details, suburb, NDIS plan information, required supports, goals, risks, communication needs and consent information where required. Clear referral information helps Advice Care review service suitability and respond faster.
Advice Care welcomes referrals from participants, families, carers, support coordinators, allied health professionals, hospitals, schools and community services.
If you are unsure whether Advice Care can support a participant, please contact our team. We can discuss service availability, location, support type and next steps.
Service Areas
Advice Care is based in Mickleham and supports participants across Melbourne and nearby suburbs. You can explore some of our location pages below.
Need NDIS Support or Information?
Contact Advice Care today to discuss your support needs, referral options or service availability.
Contact Advice CareFrequently Asked Questions
What is the Advice Care Information Hub?
It is a resource page with helpful information about NDIS services, participant rights, privacy, complaints, support planning, pricing and referrals.
Who can use this Information Hub?
Participants, families, carers, support coordinators, referrers and community professionals can use this page to find helpful Advice Care information.
Can support coordinators make referrals?
Yes. Support coordinators can use the referral form or contact Advice Care to discuss participant support needs and service availability.
How do I contact Advice Care?
You can contact Advice Care through the contact page, by phone, or by email using the details listed on our website.