Frequently Asked Questions
Find simple answers to common questions about Advice Care, NDIS supports, referrals, service agreements, participant rights, privacy and service availability.
General Questions
Is Advice Care a registered NDIS provider?
Yes. Advice Care is a registered NDIS provider supporting participants across Melbourne and nearby suburbs.
Where is Advice Care based?
Advice Care is based in Mickleham, Victoria, and supports participants across Melbourne and surrounding suburbs.
Who can contact Advice Care?
Participants, families, carers, support coordinators, allied health professionals, hospitals, schools and community services can contact Advice Care.
NDIS Services Questions
What services does Advice Care provide?
Advice Care provides personal care, community participation, household tasks, transport assistance, community nursing, social work, life skills, group activities and therapeutic supports.
View ServicesDo you provide personal care?
Yes. We can support participants with hygiene, grooming, dressing, personal routines and daily living needs.
Personal CareDo you provide transport assistance?
Yes. We may support participants with transport to appointments, shopping, community activities and daily tasks.
Transport SupportDo you support community participation?
Yes. We support participants to attend community activities, social events, appointments and recreational programs.
Community SupportDo you provide household task support?
Yes. We can support with cleaning, laundry, meal preparation and home organisation where this is related to the participant’s NDIS support needs.
Household TasksDo you provide social work services?
Yes. Advice Care can provide social work support for advocacy, wellbeing, service connection and family support.
Social WorkReferral Questions
How do I make a referral?
You can use our referral form, call Advice Care, or email participant referral information to our team.
Make a ReferralCan support coordinators refer participants?
Yes. Support coordinators can refer participants and provide support needs, goals, risks, funding details and contact information.
What information should be included in a referral?
Helpful information includes participant name, suburb, NDIS number, plan dates, plan management type, required supports, goals, risk information and contact details.
Does a referral guarantee service?
No. Advice Care reviews each referral to confirm suitability, service availability, location and participant support needs.
Participant Rights and Safety
What rights do participants have?
Participants have the right to choice, control, dignity, privacy, safety, clear information, respect and complaints.
Participant RightsCan I make a complaint?
Yes. Participants, families and support networks can make complaints or give feedback. Complaints should not lead to unfair treatment.
ComplaintsHow are incidents managed?
Advice Care records, responds to and reviews incidents to support participant safety and improve services.
Incident ManagementSupport Planning and Service Agreements
What is support planning?
Support planning helps us understand the participant’s goals, needs, risks, preferences, routines and support arrangements.
Support PlanningWhat is a service agreement?
A service agreement explains the supports to be provided, fees, responsibilities, cancellations, privacy and service arrangements.
Service AgreementsCan support arrangements change?
Yes. Supports may be reviewed if participant goals, needs, funding, risks or routines change.
Privacy, Consent and Pricing
How does Advice Care protect privacy?
We handle personal information carefully and share information only when needed, with consent where required, or for safety or legal reasons.
Privacy & ConsentCan I withdraw consent?
You can ask to change or withdraw consent. Advice Care will consider the request while meeting safety, service and legal requirements.
Consent InfoHow does NDIS pricing work?
Advice Care follows NDIS Pricing Arrangements and Price Limits where they apply. Pricing should be explained in the service agreement.
NDIS PricingService Area Questions
Advice Care supports participants across Melbourne and nearby suburbs. Service availability may depend on participant needs, support type, worker availability and location.
Still Have Questions?
Contact Advice Care today to discuss NDIS support, referrals or service availability.
Contact Advice Care