Support Coordination Referral Resources
Helpful referral information for support coordinators, participants, families and professionals who want to connect with Advice Care NDIS services.
Referral Support for Support Coordinators
Advice Care works with support coordinators to help NDIS participants access safe, respectful and practical disability support services. This page provides clear referral information so support coordinators can understand our services, service areas, intake needs and referral process.
A good referral helps Advice Care understand the participant’s goals, support needs, risks, funding, location and service expectations. This allows our team to review the referral properly and respond with suitable next steps.
We welcome referrals for participants across Melbourne and nearby suburbs including Mickleham, Craigieburn, Greenvale, Broadmeadows, Donnybrook, Beveridge, Wallan and surrounding areas.
Referral Form
Submit participant details, support needs, goals, risks and funding information.
Make a ReferralNDIS Services
View Advice Care supports including personal care, transport, nursing and social work.
View ServicesService Agreements
Learn how service agreements explain supports, fees, cancellations and responsibilities.
Learn MoreSupport Planning
Understand how we plan supports around participant goals, routines and risks.
Support PlanningContact Advice Care
Contact our team to discuss participant support needs and referral options.
Contact UsInformation to Include in a Referral
When making a referral, support coordinators should include enough information for Advice Care to understand the participant’s situation. This helps reduce delays and supports safe service planning.
Please include participant consent where required. Advice Care respects privacy and will only use referral information for service review, intake, planning and communication purposes.
- Participant full name and contact details
- Participant suburb and preferred support location
- NDIS number and plan dates if available
- Plan management type
- Required supports and goals
- Risk, health, behaviour or communication information
- Support coordinator and representative contact details
Supports You Can Refer For
Advice Care provides a wide range of NDIS supports. Service availability may depend on participant needs, plan funding, location, worker availability and suitability of support.
Community Participation
Support to access activities, appointments, social connection and community life.
Learn MoreTransport Assistance
Transport support for appointments, shopping, community access and daily activities.
Learn MoreSocial Work Services
Support with advocacy, wellbeing, family needs and service navigation.
Learn MoreLife Skills Development
Support to build independence, confidence and practical daily living skills.
Learn MoreGroup Activities
Group-based support for social connection, confidence and participation.
Learn MoreTherapeutic Supports
Capacity-building support for wellbeing, communication and daily life outcomes.
Learn MoreReferral Review Process
After Advice Care receives a referral, our team will review the information provided. We may contact the support coordinator, participant, nominee or family representative to clarify service needs, location, funding and support risks.
If the referral appears suitable, Advice Care may arrange an intake discussion, request further documents, discuss service agreement requirements and begin support planning. This may include reviewing participant goals, routines, communication needs, health needs, risks and preferred support times.
If Advice Care cannot provide a requested service, we will aim to communicate this clearly. We believe it is important to only accept referrals where we can provide safe and suitable support.
Support coordinators can help by providing clear information and responding to follow-up questions quickly. This supports faster intake and better participant outcomes.
Quick Resources for Support Coordinators
These pages may help support coordinators understand Advice Care’s approach, service process and participant support information.
Participant Handbook
Useful information for participants about rights, services and support processes.
Open HandbookComplaints & Feedback
How participants and support networks can raise concerns or feedback.
Feedback PageContact Us
Speak with Advice Care about a participant referral or service availability.
Contact PageWhy Support Coordinators Refer to Advice Care
Support coordinators need providers who communicate clearly, understand participant needs and provide practical, safe and respectful support. Advice Care aims to work collaboratively with support coordinators while respecting participant choice and consent.
Our team understands the importance of timely communication, clear service boundaries, support planning, risk review, documentation and feedback. We aim to support participants in a way that is aligned with their NDIS plan and goals.
- Registered NDIS provider
- Clear referral and intake process
- Support across Melbourne and nearby suburbs
- Person-centred and respectful approach
- Wide range of NDIS supports
- Focus on participant safety and dignity
Need to Discuss a Referral?
Contact Advice Care to discuss participant needs, service fit and availability.
Contact Advice CareReady to Refer a Participant?
Use our referral form or contact Advice Care directly to discuss participant support needs.
Make a ReferralFrequently Asked Questions
Can support coordinators refer participants to Advice Care?
Yes. Support coordinators can refer participants to Advice Care using the referral form, email or phone contact.
What information should be included in a referral?
Include participant details, suburb, NDIS plan details, support needs, goals, risks, communication needs and referrer contact details.
Does Advice Care accept all referrals?
No. Advice Care reviews each referral to confirm service suitability, availability and participant support needs.
Which areas does Advice Care support?
Advice Care supports participants across Melbourne and nearby suburbs including Mickleham, Craigieburn, Greenvale, Broadmeadows, Donnybrook, Beveridge and Wallan.