Meet the Advice Care Team
Our team works together to provide respectful, reliable and person-centred NDIS supports across Melbourne.
People Who Care
Advice Care is supported by a caring and professional team. Our staff work with participants, families, carers and support coordinators to provide safe and meaningful NDIS supports.
Our team may include support workers, community support staff, nurses, social workers, administration staff and management. Each person plays an important role in helping participants feel respected, heard and supported.
We believe good support starts with good people. That is why we value respect, patience, clear communication, privacy, safety and participant choice.
Support Workers
Support with daily living, personal care, community access and routines.
Community Support Staff
Help participants attend appointments, activities and community programs.
Community Nurses
Provide health-related support and nursing care where suitable.
Social Workers
Support wellbeing, advocacy, family needs and service connection.
Administration Team
Assist with referrals, scheduling, records and communication.
Management Team
Oversee service quality, safety, compliance and participant support.
Our Team Values
Advice Care team members are expected to provide support with respect, dignity and care. We understand that every participant has different needs, goals, routines, culture and communication preferences.
Our team aims to listen carefully, follow support plans and provide support in a way that protects participant choice, privacy and safety.
- Respect participant rights and dignity
- Support choice and control
- Communicate clearly and kindly
- Respect privacy and consent
- Follow support plans and safety procedures
- Report concerns and support continuous improvement
Respectful Support
Our team works with participants in a respectful, safe and person-centred way.
Participant RightsHow Our Team Supports Participants
Advice Care staff work together to support participant goals, safety and daily living needs. Support is planned around the participant’s NDIS plan, preferences and service requirements.
Daily Living Support
Helping with personal care, routines, household tasks and daily needs.
Personal CareCommunity Access
Supporting participants to attend appointments, shopping and activities.
Community ParticipationTransport Support
Assistance with transport for appointments and community access.
Transport AssistanceHealth and Wellbeing
Support from community nursing and wellbeing-focused services where suitable.
Community NursingFamily and Advocacy Support
Social work support for wellbeing, advocacy and service connection.
Social WorkSkill Development
Helping participants build independence, confidence and practical life skills.
Life SkillsWorking With Participants, Families and Coordinators
Advice Care understands that support works best when communication is clear. Our team may work with participants, families, carers, nominees, advocates, support coordinators and health professionals where participant consent is provided.
We aim to understand each participant’s goals, needs, risks, communication style, daily routine and preferred way of receiving support. This helps our team provide services that are safer and more suitable.
If a participant’s needs change, our team can review supports and update service arrangements where appropriate. Feedback from participants and families is welcomed because it helps us improve the quality of support.
Team Quality and Safety
Advice Care aims to maintain a team culture that supports participant safety, dignity and service quality.
Worker Screening
Relevant checks and screening may be required depending on the role.
Clear Expectations
Workers are expected to follow support plans, policies and safe work practices.
Privacy and Consent
Staff must respect participant privacy and handle information carefully.
Privacy & ConsentIncident Reporting
Staff are expected to report incidents, risks and safety concerns.
Incident ManagementFeedback Culture
We welcome feedback to improve support quality and participant experience.
Complaints & FeedbackContinuous Improvement
We use feedback, reviews and incidents to improve services.
Join Our Team
Advice Care welcomes caring, reliable and respectful people who want to work in the disability support sector. We value people who are patient, professional and committed to participant rights and safety.
If you are interested in support work, community support, nursing, social work or administration roles, you can visit our Join Our Team page to learn more.
- Support worker roles
- Community support roles
- Community nursing roles
- Social work roles
- Administration and coordination roles
Work With Advice Care
Help participants live with dignity, confidence and community connection.
Join Our TeamWant to Speak With Our Team?
Contact Advice Care today to discuss NDIS supports, referrals or service availability.
Contact Advice CareFrequently Asked Questions
Who is part of the Advice Care team?
Our team may include support workers, community support staff, nurses, social workers, administration staff and management.
Does Advice Care support participant choice?
Yes. Our team aims to support participant choice, dignity, privacy, safety and personal goals.
Can families and support coordinators speak with the team?
Yes. Advice Care can communicate with families, carers and support coordinators where participant consent is provided.
How can I apply to work with Advice Care?
You can visit our Join Our Team page or email your resume to Advice Care.