NDIS Resources for Participants and Families
Advice Care provides simple and helpful NDIS resources to support participants, families, carers and support coordinators to understand services, rights, planning and support options.
Helpful NDIS Information in One Place
The NDIS can feel confusing for many participants and families, especially when trying to understand support categories, service agreements, plan reviews, complaints, referrals, safety, participant rights and how to choose the right provider. Advice Care created this resources page to make information easier to understand and easier to access.
Our goal is to support participants, families, carers, support coordinators and other professionals with clear, practical and respectful information. These resources can help people understand how supports may work, what questions to ask, how to prepare for services and how to stay informed during their NDIS journey.
Advice Care believes that informed participants can make stronger choices. We support participant rights, dignity, privacy, culture, independence and meaningful decision-making. Our resources are written in simple language so families and participants can understand important information without unnecessary stress.
What is the NDIS?
A simple guide explaining the NDIS, who it supports and how participants can use funded supports.
Read GuideNDIS Services Guide
Learn about personal care, community participation, transport, nursing, social work and more.
View ServicesParticipant Rights
Understand participant choice, control, privacy, dignity, safety and respectful support.
Learn MoreSupport Planning
Information about goals, needs, risk planning, support routines and participant preferences.
Read MoreService Agreements
Understand what a service agreement is and what participants should know before signing.
Learn MoreComplaints and Feedback
Learn how participants, families and carers can raise concerns, give feedback or make complaints.
Read GuideIncident Management
Understand how incidents are reported, managed, reviewed and used to improve participant safety.
Learn MorePrivacy and Consent
Information about personal information, consent, confidentiality and participant privacy.
Read MoreReferral Information
Information for participants, families, support coordinators and professionals making referrals.
Make a ReferralResources Built Around Participant Choice and Safety
Good information helps participants understand their options and make informed choices. Advice Care’s resources are designed to support people before, during and after service delivery. We want participants and families to understand what supports may be available, how services are planned, how safety is managed and how feedback can be shared.
We also understand that every participant has different communication needs. Some people may need information explained in simple language, some may need support from family or carers, and others may prefer written information they can review slowly. Our resources aim to make NDIS information easier to follow.
- Simple information about NDIS services and support options
- Guidance for participants, families and support coordinators
- Information about rights, privacy, safety and complaints
- Support to understand service agreements and planning
- Resources connected to real Advice Care services
Need Help Understanding NDIS?
Our team can help explain supports, referral options and service pathways in simple language.
Contact Advice CarePopular Resource Topics
These topics are commonly searched by participants, families and support coordinators. Advice Care will continue adding useful resource pages to help people understand NDIS services, participant responsibilities, provider responsibilities and support planning.
For Participants
Guides about support options, choice and control, privacy, dignity and daily support planning.
Participant RightsFor Families
Information about family support, early childhood services, social work and communication.
Family SupportFor Support Coordinators
Referral information, service options and quick pathways to connect participants with support.
Referral FormHow These Resources Can Help
Participants and families often have many questions when starting with an NDIS provider. They may want to know what services are available, how support workers are matched, how risks are managed, what happens in an emergency, how complaints are handled, and how participant privacy is protected. This resources page helps guide visitors to useful information in a simple way.
Advice Care’s service approach includes person-centred planning, respect for values and beliefs, privacy and dignity, informed choice, feedback and complaints processes, incident management, continuity of supports, emergency planning and safe support environments. These topics are important for participants and support networks to understand.
The resources also support better communication. When participants and families understand the process, they can ask better questions, share important information and take part in planning. Support coordinators and professionals can also use these pages to understand Advice Care’s service areas and referral pathways.
Advice Care will continue building this resource section with more guides, FAQs, service information, local pages and participant-focused content. Our goal is to make the website a helpful place for people seeking NDIS information in Melbourne and surrounding suburbs.
Need Support or Have Questions?
Contact Advice Care today to ask a question, discuss NDIS supports or make a referral.
Contact Advice CareFrequently Asked Questions
Who can use Advice Care resources?
Participants, families, carers, support coordinators, allied health professionals and community workers can use these resources to learn more about NDIS supports and services.
Are these resources written in simple language?
Yes. Advice Care aims to provide resources in clear and simple language so participants and families can understand important information more easily.
Can I contact Advice Care if I do not understand something?
Yes. You can contact Advice Care if you need help understanding services, referral options or support pathways.
Can support coordinators use the referral information?
Yes. Support coordinators can use the referral resources and contact Advice Care to discuss participant support needs.