Support Planning
Advice Care works with participants, families and support coordinators to plan safe, respectful and goal-focused NDIS supports.
Person-Centred Support Planning
Support planning helps Advice Care understand what support a participant needs, how support should be delivered and what goals the participant wants to work towards. A good support plan should respect the participant’s choice, dignity, culture, privacy, communication needs and daily routine.
At Advice Care, support planning is not only paperwork. It is a practical process that helps us provide safer and more suitable support. We aim to understand the participant’s goals, strengths, needs, risks, preferences, health needs, family situation and support network.
We work with participants, families, carers, guardians, support coordinators and other professionals where participant consent is provided. This helps make sure support is planned properly and matches the participant’s NDIS plan and personal goals.
Communication Needs
We aim to understand how the participant communicates and receives information.
Participant RightsSupport Network
We work with families, carers and coordinators where consent is provided.
Privacy & ConsentWhat We Consider During Support Planning
Each participant is different, so support planning must be individual. Advice Care aims to understand the participant’s whole situation, not only the service request. This helps us provide support that is safe, respectful and useful.
During planning, we may ask questions about the participant’s NDIS plan, goals, health needs, routines, mobility, communication, behaviour support needs, cultural needs, home environment, transport needs and preferred support days and times.
- NDIS plan goals and funded supports
- Participant strengths, needs and preferences
- Daily routine and preferred support times
- Health, safety and risk information
- Communication and decision-making needs
- Family, carer and support coordinator involvement
Support Built Around You
Your support plan should reflect your goals, your choices and your daily life.
Start PlanningSteps in Our Support Planning Process
Advice Care aims to make support planning clear and simple. The process may change depending on the participant’s needs and service type, but usually includes the steps below.
1. Initial Enquiry
We receive an enquiry or referral and collect basic support information.
2. Intake Discussion
We discuss goals, needs, location, funding and service availability.
3. Risk Review
We review health, safety, communication and environmental risks.
4. Service Agreement
We explain services, responsibilities, fees, cancellations and privacy information.
5. Worker Matching
We aim to match support workers based on needs, skills and availability.
6. Review Support
We review supports and make changes where needed and suitable.
Goals, Choice and Control
NDIS support should help participants work towards their goals. These goals may be related to daily living, independence, health, community participation, relationships, transport, communication, learning, social connection or confidence.
Advice Care supports participants to stay involved in planning as much as possible. This may include choosing preferred support times, explaining personal routines, sharing what works well, telling us what support feels comfortable and requesting changes where suitable.
Choice and control also means the participant has a voice. We aim to listen carefully and respect the participant’s decisions. If a participant wants a family member, carer, advocate or support coordinator involved, we can include them where consent is provided.
Support planning should be flexible. If a participant’s goals, needs or circumstances change, the support plan may need to be updated so services remain suitable and safe.
Safety and Risk Planning
Safety is an important part of support planning. Advice Care aims to identify risks early and plan supports in a way that protects participant wellbeing, worker safety and service quality.
Health Needs
We consider health conditions, medication routines and wellbeing needs where relevant.
Home Environment
We consider home safety, access needs, equipment and environmental risks.
Community Safety
We consider risks during transport, outings, appointments and community activities.
Communication Risks
We consider how participants communicate pain, distress, choices and concerns.
Emergency Planning
We consider emergency contacts and what workers should do if concerns arise.
Incident Response
We record and review incidents so supports can improve and future risks can reduce.
Reviewing and Updating Support Plans
Support plans should not stay the same forever if a participant’s needs change. Advice Care may review support plans when there are changes in health, goals, behaviour, family situation, NDIS plan funding, routines, risks or service preferences.
Reviews can also happen after feedback, complaints, incidents, hospital visits, changes in support workers or new recommendations from allied health professionals.
- Participant goals change
- Health or support needs change
- Risks or incidents are identified
- NDIS plan or funding changes
- Participant requests a change
- Support coordinator provides new information
Need to Update Support?
Contact Advice Care if your support needs, goals or circumstances have changed.
Contact Advice CareNeed Help With Support Planning?
Contact Advice Care to discuss your NDIS plan, goals, support needs and service options.
Contact Advice CareFrequently Asked Questions
What is NDIS support planning?
Support planning is the process of understanding a participant’s goals, needs, risks, preferences and support arrangements so services can be delivered safely and respectfully.
Who can be involved in support planning?
The participant can be involved, along with family, carers, guardians, advocates, support coordinators or professionals where consent is provided.
Can my support plan be changed?
Yes. A support plan can be reviewed and updated when goals, needs, risks, routines or circumstances change.
Does support planning include risk assessment?
Yes. Advice Care considers health, safety, environmental, communication and service risks when planning supports.