Understanding Participant Rights
Every NDIS participant has the right to be treated with respect, dignity, privacy and choice. This guide explains participant rights in simple language.
What Are Participant Rights?
Participant rights are the basic rights every NDIS participant should have when receiving disability support. These rights help protect dignity, safety, privacy and choice.
A good NDIS provider should listen to the participant, respect their decisions, explain information clearly and provide support in a safe and respectful way.
Advice Care supports participant rights by focusing on person-centred support, clear communication, privacy, consent, safety and respectful service delivery.
Choice and Control
Participants should be involved in decisions about their support.
Support PlanningPrivacy and Consent
Personal information should be handled carefully and respectfully.
Privacy & ConsentRight to Choice and Control
Choice and control means the participant should have a say in their support. This may include choosing support times, discussing goals, asking questions and being involved in service decisions.
Participants should be supported to make decisions in a way they understand. They may also involve a family member, carer, advocate or support coordinator where they choose.
- Choose supports that match goals
- Ask questions before support starts
- Be involved in support planning
- Request changes when needs change
- Use an advocate or trusted person
Your Voice Matters
Participants should feel heard, respected and involved in decisions about their support.
Learn About PlanningImportant Participant Rights
These rights help participants receive safer, better and more respectful support.
Right to Safety
Participants have the right to receive support in a safe environment.
Right to Respect
Participants should be treated with dignity, kindness and fairness.
Right to Privacy
Personal information should be protected and shared only when appropriate.
Right to Information
Participants should receive clear information they can understand.
Right to Complain
Participants can give feedback or make a complaint without unfair treatment.
Right to Support
Participants can involve support people, advocates or coordinators where appropriate.
Right to Privacy and Consent
Privacy means personal information should be handled carefully. This may include contact details, NDIS plan information, health information, support needs, family details and service notes.
Consent means the participant agrees to information being collected, used or shared for a clear reason. A provider should explain why information is needed and who it may be shared with.
In some situations, information may need to be shared for safety, legal or emergency reasons. However, providers should still respect privacy and only share what is needed.
Right to Speak Up
Participants have the right to give feedback, raise concerns or make a complaint. Speaking up helps improve support quality and safety.
Give Feedback
Participants can tell the provider what is working well or what needs improvement.
FeedbackMake a Complaint
Participants can raise concerns about support, communication, safety or privacy.
ComplaintsReport Safety Concerns
Participants and families can report incidents, risks or unsafe support.
Incident ManagementHow Advice Care Supports Participant Rights
Advice Care aims to support participant rights through respectful communication, clear service information, privacy practices, support planning and safe service delivery.
We encourage participants, families and support coordinators to ask questions before support starts and to provide feedback during services.
- We explain services clearly
- We support participant choice and control
- We respect privacy and consent
- We welcome complaints and feedback
- We review supports when needs change
Need Support?
Contact Advice Care to discuss participant rights, services and referral options.
Contact UsWant to Learn More About Your Rights?
Read our Participant Rights page or contact Advice Care for support information.
Read Participant RightsFrequently Asked Questions
What are NDIS participant rights?
Participant rights include choice, control, dignity, privacy, safety, information, consent and the right to make complaints.
Can I make a complaint about my NDIS provider?
Yes. Participants can make complaints or give feedback. Making a complaint should not lead to unfair treatment.
Can I involve a support coordinator or advocate?
Yes. Participants can involve a support coordinator, advocate, family member or trusted person where they choose.
Does Advice Care respect privacy?
Yes. Advice Care aims to handle personal information carefully and follow privacy and consent processes.