Understanding NDIS Plan Management
NDIS plan management helps participants manage provider invoices, payments and budgets while keeping more choice and control.
What Is NDIS Plan Management?
NDIS plan management is one way participants can manage their NDIS funding. A plan manager helps pay provider invoices, track spending and manage claims through the NDIS system.
Plan management can give participants more choice than NDIA-managed funding, while also reducing the pressure of managing invoices by themselves.
Advice Care can work with plan-managed participants, families and support coordinators to provide clear service information, invoices and service agreements.
Invoice Support
A plan manager helps process provider invoices and payments.
Budget Tracking
Participants can receive support to track NDIS plan spending.
More Choice
Plan management may allow access to more provider options.
How Plan Management Works
When a participant is plan-managed, the provider sends invoices to the plan manager. The plan manager checks the invoice, claims from the NDIS and pays the provider.
The participant still has choice and control over supports, but they do not need to directly manage every invoice themselves.
- Provider delivers the agreed support
- Provider sends invoice to the plan manager
- Plan manager checks and processes the invoice
- Plan manager pays the provider
- Participant can track spending
- Support coordinator may help review budget use
Simple Payment Process
Plan management can make invoices and payments easier for participants and families.
Service AgreementsTypes of NDIS Plan Management
NDIS participants may have different ways to manage funding. The right option depends on the participant’s needs, confidence, support network and preferences.
Plan Managed
A plan manager helps pay invoices, claim funds and track spending.
Self Managed
The participant manages invoices, payments and provider arrangements directly.
NDIA Managed
The NDIA manages payments and participants usually use registered providers.
Combination Managed
Some plans may use more than one management type for different supports.
Support Coordinator Help
A support coordinator may help participants understand service options.
Referral ResourcesWhy Plan Management Can Be Helpful
Plan management can reduce stress for participants and families because the plan manager handles payments and claims. This can make it easier to use supports and focus on goals.
It can also help participants understand how much funding has been used and how much remains. This is useful when planning ongoing supports, reviewing service needs or preparing for an NDIS plan review.
Participants should still check their invoices and ask questions if something is unclear. It is important to understand service hours, cancellation rules, travel charges and support costs.
Related Advice Care Supports
Service Agreements
Understand supports, fees, responsibilities and cancellation rules.
Service AgreementsParticipant Handbook
Helpful information about rights, services and responsibilities.
Participant HandbookQuestions to Ask About Plan Management
Before starting services, it is helpful to understand how invoices, payments, service agreements and budget tracking will work.
- Who is the participant’s plan manager?
- Where should invoices be sent?
- What funding category will be used?
- What supports are included in the service agreement?
- How are cancellations charged?
- How can spending be tracked?
Need Help Understanding Services?
Contact Advice Care to discuss service agreements, pricing and referral options.
Contact UsNeed NDIS Support Services?
Advice Care can work with plan-managed participants and support coordinators across Melbourne.
Contact Advice CareFrequently Asked Questions
What is NDIS plan management?
Plan management is when a plan manager helps process invoices, pay providers and track NDIS spending.
Can plan-managed participants use Advice Care?
Yes. Advice Care can provide services to plan-managed participants where support matches the participant’s NDIS plan and needs.
Does the plan manager choose my supports?
No. The participant keeps choice and control. The plan manager mainly helps with payments, invoices and budget tracking.
Can support coordinators help with plan management questions?
Yes. Support coordinators can help participants understand supports, providers, budgets and service arrangements.