NDIS Support Coordination Explained
Support coordination helps participants understand their NDIS plan, connect with providers and use supports in a way that matches their goals.
What Is NDIS Support Coordination?
NDIS support coordination is a funded support that helps participants understand and use their NDIS plan. A support coordinator can help connect participants with suitable providers, services and community supports.
Support coordination can also help participants build confidence, manage service changes, prepare for plan reviews and make informed choices about supports.
Advice Care works with participants, families and support coordinators across Melbourne to provide clear referral pathways and NDIS support services.
Plan Understanding
Support coordinators help participants understand their NDIS plan and funding.
Provider Connection
They help participants connect with suitable services and providers.
Goal Support
They help participants use supports in a way that links with NDIS goals.
How a Support Coordinator Can Help
A support coordinator helps make the NDIS plan easier to understand and use. They can support participants to compare providers, organise services, understand service agreements and solve problems when supports are not working well.
Support coordinators can also help participants build skills to manage supports more independently over time.
- Explain NDIS plan details
- Help find suitable providers
- Make referrals to services
- Support service agreements
- Help manage provider changes
- Prepare for plan reviews
Better Service Connection
Support coordination can help participants connect with the right supports at the right time.
Make a ReferralSupport Coordination and Provider Referrals
Support coordinators often refer participants to NDIS providers. A clear referral helps providers understand the participant’s needs, goals, risks and service requirements.
Participant Details
Name, suburb, contact details, NDIS number and preferred communication method.
Support Needs
Information about personal care, transport, nursing, life skills or other supports.
Plan Information
Plan dates, funding type, plan manager details and support categories.
Goals
Participant goals linked to daily living, independence and community access.
Risk Information
Health, mobility, behaviour, communication, environment or safety risks.
Consent
Information sharing should follow participant consent and privacy needs.
Support Coordination and Participant Choice
A support coordinator should support participant choice and control. This means the participant should be involved in decisions about providers, services, goals and support arrangements.
Support coordinators can provide information and options, but the participant should be supported to make informed decisions where possible.
Participants can also involve family members, carers, nominees or advocates where they choose and where consent is provided.
Related Advice Care Supports
Service Agreements
Understand services, fees, responsibilities and cancellation rules.
Service AgreementsQuestions to Ask a Support Coordinator
Participants and families can ask support coordinators questions to better understand the NDIS plan, service options and referral process.
- What supports are included in my NDIS plan?
- Which providers may suit my needs?
- How do I make a referral?
- How do service agreements work?
- How can I track my funding?
- How do I prepare for my plan review?
Support Coordinators Welcome
Advice Care welcomes referrals from support coordinators across Melbourne.
View ResourcesNeed to Refer a Participant?
Advice Care can discuss participant support needs, service availability and referral options.
Make a ReferralFrequently Asked Questions
What is NDIS support coordination?
Support coordination helps participants understand their NDIS plan, connect with providers and use supports linked to their goals.
Can a support coordinator make referrals?
Yes. Support coordinators can refer participants to providers such as Advice Care where consent is provided.
Does Advice Care work with support coordinators?
Yes. Advice Care welcomes referrals and communication from support coordinators where participant consent is provided.
What information should be included in a referral?
A referral should include participant details, suburb, support needs, goals, risk information, funding type and contact details.