Privacy Policy
Advice Care is committed to protecting your privacy, dignity and personal information.
Privacy Policy
Advice Care is committed to protecting the privacy, dignity and confidentiality of all participants, families, carers, employees, contractors and visitors.
We recognise the importance of privacy and comply with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
Who We Are
Advice Care provides disability support services to NDIS participants across Melbourne and surrounding areas. We are committed to ensuring that personal information is handled responsibly, securely and respectfully.
Information We Collect
- Full name
- Date of birth
- Address and contact details
- Email address and phone number
- Emergency contact details
- NDIS participant number
- NDIS plan information
- Health and support information
- Goals, preferences and support needs
- Feedback, complaints and enquiries
How We Collect Information
Advice Care may collect information directly from participants, family members, carers, guardians, nominees, support coordinators, health professionals, referral forms, website forms, phone calls, emails and meetings.
How We Use Personal Information
- To deliver NDIS supports and services
- To develop support plans and service agreements
- To communicate with participants and representatives
- To manage referrals and enquiries
- To coordinate supports with other providers
- To meet legal and regulatory requirements
- To respond to complaints and feedback
- To improve service quality and participant outcomes
Disclosure of Information
Advice Care will not sell personal information. Information may be shared where consent has been provided, where required to deliver services, where required by law, or where needed to protect health, safety or wellbeing.
Storage and Security
Advice Care takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
- Secure electronic systems
- Password-protected devices
- Staff confidentiality obligations
- Restricted access to participant records
- Secure document storage
- Regular software and security updates
Website Information
When visiting our website, certain information may be collected automatically, including IP address, browser type, device information, pages visited and date and time of access.
Our website may use cookies to improve functionality, website performance and user experience.
Access and Correction
Participants and individuals may request access to their personal information or ask for incorrect information to be corrected.
Complaints
If you believe your privacy has been breached, please contact Advice Care. We will review privacy complaints fairly and respond as soon as possible.
Contact Us
Advice Care
Phone: 03 8723 0156
Email: care@advicecare.com.au
Website: www.advicecare.com.au
Melbourne, Victoria, Australia
Policy Review
This Privacy Policy may be updated from time to time to reflect changes in legislation, operational requirements or organisational practices.
Last Updated: June 2026