How to Make an NDIS Referral
Making an NDIS referral should be simple. This guide explains what information to include and how Advice Care reviews referrals for NDIS support services.
What Is an NDIS Referral?
An NDIS referral is a request for a provider to review a participant’s support needs. A referral may come from a participant, family member, carer, support coordinator, hospital, school, allied health professional or community service.
A good referral helps Advice Care understand the participant’s goals, NDIS plan, support needs, risks, suburb, preferred times and service expectations.
Advice Care welcomes referrals for participants across Melbourne and nearby suburbs. Each referral is reviewed to confirm suitability, availability and safe service delivery.
Participant Details
Include name, suburb, contact details and preferred communication method.
Support Needs
Explain what type of support is needed and how often it may be required.
NDIS Plan Details
Include plan dates, funding type and support category if available.
Who Can Make a Referral?
Referrals can be made by different people involved in the participant’s support network. The participant should be aware of the referral and consent should be provided where required.
Support coordinators often make referrals because they help participants connect with suitable providers. Families, carers and professionals can also contact Advice Care to discuss support options.
- NDIS participants
- Family members or carers
- Support coordinators
- Plan managers
- Hospitals and discharge planners
- Allied health and community professionals
Easy Referral
Use our online referral form or contact Advice Care to discuss participant needs.
Submit ReferralInformation to Include
Clear information helps us review the referral faster and plan safe, suitable support.
Basic Details
Participant name, date of birth, suburb, contact number and email.
NDIS Information
NDIS number, plan dates, funding type and plan management details.
Support Required
Personal care, transport, household tasks, community access or other supports.
Goals
Participant goals such as independence, community access or daily living skills.
Risk Information
Health, mobility, behaviour, communication, environment or safety concerns.
Contact People
Support coordinator, nominee, family contact or other professional details.
What Happens After a Referral?
After Advice Care receives a referral, our team reviews the information provided. We may contact the participant, family member, support coordinator or referrer to confirm details and ask further questions.
We may discuss support needs, location, goals, risks, plan funding, preferred support times and service availability. If the referral is suitable, we may begin the intake process and support planning.
If Advice Care cannot provide the requested service, we aim to communicate clearly. It is important that we only accept referrals where we can provide safe and suitable support.
Supports You Can Refer For
Community Participation
Support to attend activities, appointments and community programs.
Community SupportTransport Assistance
Transport support for appointments, shopping and community access.
Transport SupportSocial Work Services
Support with advocacy, wellbeing, family support and service connection.
Social WorkTips for Support Coordinators
Support coordinators can help make referrals stronger by providing clear and complete information. This helps Advice Care understand the participant’s support needs and service fit.
It is helpful to include the participant’s current goals, support gaps, risk information, preferred days and times, funding type and any important communication needs.
- Confirm participant consent before referral
- Include clear support needs and goals
- Provide risk and health information
- Include plan dates and funding type
- Share preferred support times
- Respond to follow-up questions quickly
Referral Resources
Support coordinators can also use our referral resources page for more information.
Referral ResourcesReady to Make a Referral?
Submit a referral or contact Advice Care to discuss participant support needs and service availability.
Make a ReferralFrequently Asked Questions
Who can make an NDIS referral?
Participants, families, carers, support coordinators, hospitals, schools and professionals can make referrals where consent is provided.
What information should I include?
Include participant details, suburb, NDIS plan details, support needs, goals, risks and contact information.
Does a referral guarantee service?
No. Advice Care reviews each referral to confirm suitability, availability and safe support.
How do I send a referral?
You can use the Advice Care referral form or contact our team through the contact page.